Maxis Fibre Is Facing Slowdown As Well; Might Be Resolved By 2AM (UPDATE)

UPDATE (1146pm): While we have yet to receive an official statement from Maxis, this statement from TM might able to provide some light on the issue.
ORIGINAL STORY (1048pm):
Looks like it is not a good day for ISPs in Malaysia today. As it turns out, TM is not the only one facing connection problem as reports regarding Maxis Fibre slowdown have poured in from all over the country.
While we are not sure when it started, reports from users on Lowyat.NET Forums suggested that the slowdown have might begin since this morning.
As opposed to TM though, Maxis admitted the problem quite early. Based on our quick search on Twitter, the first acknowledgment of the Maxis Fibre issue took place before 2:00 pm but several users on Lowyat.NET Forums have mentoned that they were having a problem reaching out to the company’s customer service.

Given how the service is using the same infrastructure as per TM, the current slowdown of both Maxis Fibre and Unifi, as well as Streamyx, might be related. An unconfirmed message that apparently originated from TM’s Network Operating Center and is now being circulated online might provide some picture of the situation:

According to some of the recent response by Maxis customer service staff on Twitter, the company estimated that the issue might be resolved by 2:00 am:

We are now reaching to Maxis for further clarifications. So, stay tuned.
(Source: Lowyat.NET Forums – 1, 2, 3 // Maxis – 1, 2 // Amanz @ Facebook // Image: Blog Uncle Chai.)
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Maxis Fibre Is Facing Slowdown As Well; Might Be Resolved By 2AM

Looks like it is not a good day for ISPs in Malaysia today. As it turns out, TM is not the only one facing connection problem as reports regarding Maxis Fibre slowdown have poured in from all over the country.
While we are not sure when it started, reports from users on Lowyat.NET Forums suggested that the slowdown have might begin since this morning.
As opposed to TM though, Maxis admitted the problem quite early. Based on our quick search on Twitter, the first acknowledgment of the Maxis Fibre issue took place before 2:00 pm but several users on Lowyat.NET Forums have mentoned that they were having a problem reaching out to the company’s customer service.

Given how the service is using the same infrastructure as per TM, the current slowdown of both Maxis Fibre and Unifi, as well as Streamyx, might be related. An unconfirmed message that apparently originated from TM’s Network Operating Center and is now being circulated online might provide some picture of the situation:

According to some of the recent response by Maxis customer service staff on Twitter, the company estimated that the issue might be resolved by 2:00 am:

We are now reaching to Maxis for further clarifications. So, stay tuned.
(Source: Lowyat.NET Forums – 1, 2, 3 // Maxis – 1, 2 // Image: Blog Uncle Chai.)
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unifi and Streamyx Slowdown Is Caused By Multiple Fibre Cable Cut Incidents; To Be Restored By 6AM

TM has provided an official statement regarding the slowdown that unifi, Streamyx, and unifi Mobile customers might be facing at the moment. It also might apply to other customers that might be using services from other companies that utilize the same infrastructure such as Maxis Fibre.
Here is the statement, reproduced in full:

STATEMENT FROM TM
18 NOVEMBER 2018
Telekom Malaysia Berhad (TM) wishes to notify that our unifi, Streamyx, unifi Mobile as well as Wholesale services in Central, Northern, Eastern regions, Sabah and Sarawak have been disrupted since 11:00 p.m, 17 November 2018 due to multiple fibre cable cut incidents by 3rd party contractors in Sentul and Sabak Bernam.
We would like to update that service restoration activities are currently in progress and are expected to be completed at 6:00 a.m., Monday, 19 November 2018.
We apologise for any inconvenience caused by this and would like to thank customers for their patience and understanding during the affected period. Rest assured that the services will be back to normal upon completion of the restoration activities.
For any enquiries, customers can reach out to us via Live Chat at care@unifi app or unifi.com.my/chat, tweet us @helpmeunifi or message us at facebook.com/weareunifi.

Developing…
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unifi Customers Are Reporting Slowdown Nationwide (UPDATE)

A significant number of unifi customers have reported connection slowdown in various location throughout the country. The slowdown might have begun as early as last night; just before midnight according to users on Lowyat.NET Forums.
Through our quick search on Twitter using “unifi” as the search term, the number of complaints regarding the slowdown is just staggering and still going on until now.
Meanwhile, we have also noticed several unconfirmed messages that have been shared on the Internet which seemed to have been originated from TM’s Network Operating Center:

If the above messages are true, this might have partially explained the slowdown that users are facing right now. Since TM has yet to release any official statement regarding this slowdown, we are now trying to reach out to the company’s representatives for further clarifications.

(UPDATE – 932pm)
TM has finally begun to acknowledge the issue through its social media channels via replies to its customers.

Nevertheless, we are still reaching out to the company’s representative for official comments.
Developing…
(Source: Lowyat.NET Forums – 1, 2 // Amanz @ Facebook // Twitter // unifi – 1, 2, 3)
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unifi Customers Nationwide Are Reporting Slowdown; As Early As Last Night

A significant number of unifi customers have reported connection slowdown in various location throughout the country. The slowdown might have begun as early as last night; just before midnight according to users on Lowyat.NET Forums.
Through our quick search on Twitter using “unifi” as the search term, the number of complaints regarding the slowdown is just staggering and still going on until now.
Meanwhile, we noticed several unconfirmed messages that have been shared on the Internet which seemed to have been originated from TM’s Network Operating Center:

If the above messages are true, this might have partially explained the slowdown that users are facing right now. Since TM has yet to release any official statement regarding this slowdown, we are now trying to reach out to the company’s representatives for further clarifications.
Developing…
(Source: Lowyat.NET Forums – 1, 2 // Amanz @ Facebook // Twitter)
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Sharp Aquos R2 Compact Features Two Asymmetrical Notches

Sharp’s Aquos phones don’t usually leave Japan, which is a shame considering they’re usually a sight to behold. The company may inadvertently be breaking that trend with its latest phone, the Aquos R2 Compact.
The word “Compact” in the name is fitting, since it’s a phone with a 5.2-inch form factor – tiny by today’s standards. But it comes with a design that people may take issue with, especially among those who dislike notches. This is because this phone comes with not one, but two notches – one for the 8MP front-facing camera, and the other for the phone’s fingerprint scanner cum home button.
Odd design aside, it comes with a mishmash of hardware specs which is incongruent, given the way phone tiers work. Off the bat, we’ve got a Qualcomm Snapdragon 845 SoC, a Full HD+ display, 4GB of LPDDR4X RAM, 64GB of internal storage, a 2500mAh battery and a 22.6MP f/1.9 main camera.

From our point of view, it’s difficult to be enthusiastic about this phone. It also begs the question over what exactly Sharp is hoping to achieve by the design of the R2 Compact.
The Sharp Aquos R2 Compact is slated for availability in Japan sometime during the middle of January. There’s no price as of yet, but it likely wouldn’t matter unless you want to import it in from Japan anyway.
(Source: Sharp via Engadget)
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ASUS TUF Gaming FX504 Series Notebooks Get RM200 Reduction In Price

ASUS recently reduced the pricing for notebooks sold under its TUF Gaming FX504 series. Effective immediately, select FX504 notebooks variants had RM200 knocked off from their previous price tag.
The following list details the FX504 models in question, along with their new official SRP
FX504G-MEN039T – RM4899
FX504G-ME4308T – RM3899
FX504G-E4269T – RM4099
FX504G-DE4509T – RM3899
FX504G-DE4492T – RM3799
FX504GD (1TB SSHD) – RM3149
FX504GD (1TB 5400RPM HDD) – RM2999

You can purchase these notebooks through all ASUS authorised dealers, and also via the brand’s official Lazada online store.
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MSI Offers Up To RM500 Off Notebooks; Promotion To Last Until 2 December 2018

If you’re on the hunt for an MSI notebook, then you’re in luck. The company is currently having a promotion for its notebooks, with prices for selected models reduced by up to RM500.
The notebook models that are on offer are from MSI’s GE, GP, and GL gaming series. In addition to the price reduction, MSI will also be giving away a free Call of Duty Black Ops 4 game code with every purchase of its notebooks while stocks last. Upon receiving the game code, you’ll have until 30 May 2019 to redeem the code.
Besides the game code, MSI is also giving away a Creator Software Pack worth US$400 (~RM1675), containing programs such MAGIX Movie Edit Pro Plus 2018 and MAGIX Fastcut. However, it should be noted that this offer only applies to the purchase of the GE series notebooks. Again, only while stocks last.

MSI’s promotion started on 12 November and will continue until 2 December 2018. Below is the list of notebooks currently on promotion.
GE73 8RF – RM8199 –> RM7699
GE73 8RE – RM6999 –> RM6699
GE63 8RF – RM8099 –> RM7599
GE63 8RE – RM6899 –> RM6599
GP63 8RE – RM5849 –> RM5499
GP63 8RD – RM4899 –> RM4699
GL63 8RD – RM4399 –> RM4299
GL63 8RD – RM4749 –> RM4499
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unifi 100Mbps Price To Be Increased To RM 159 After 24 Months (UPDATE)

It has come to our attention that TM has added a new clause to its unifi 100Mbps plan which would revert the RM 129 monthly charge (not inclusive of SST charges) to a much higher fee after 24-months. The two years period is the standard contract period for unifi plan.
In the FAQ dated 15 November 2018, it was stated the plan’s monthly fee will be switched to RM 159 after the period is over. Interestingly, the same clause was not applied to the unifi 30Mbps plan as per what shown below:

If the new clause sounds quite familiar, that’s because it is something that TM has implemented before. Last year, TM offers a price cut under its Bonanza Campaign although the pricing would revert back to its original price after 24-months.
We have also noticed that TM has switched the name of the 100Mbps plan from unifi Pro to unifi Lite although this change might not be as significant as per the price reversal. For references, we have included below the 15 November’s FAQ as well as another FAQ document from 25 September which was not long after TM first roll out the new unifi 100Mbps plan.
(Source: TM – 15 Nov FAQ / 25 Sept FAQ)

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unifi 100Mbps Price Will Now Remain The Same After 24 Months Contract Is Over

In an earlier report, we have touched a newly published FAQ document on unifi’s website which stated that the price of unifi 100Mbps package would become higher after 24 months. TM has since responded to the issue by releasing a general statement through its social media channels.
According to the FAQ document dated 15 November 2018, it was stated that the monthly fee for unifi 100Mbps plan of RM 129 would be reverted to RM 159 once customers’ 24-months contract is over which is similar to last year’s Bonanza Campaign.
This will no longer be the case according to the statement which is shown below:

At the time this article is published, the 15 November’s FAQ document has yet been removed from unifi’s website though. Nevertheless, those who are concerned that they have to pay higher charges after their unifi 100Mbps contract is over can rest easy for now.
(Source: TM – 1, 2)
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