Hotlink services have gone down in and around Klang Valley [Update: It’s Back Up]

We can confirm that after yesterday’s Umobile nationwide outage, Maxis’ prepaid service #Hotlink is currently down in and around the Klang Valley area. #Hotlink customers have informed us that they are able to receive calls, but are otherwise unable to make outgoing calls.

According to twitter user @artid, the Maxis Customer Service center in KLCC is also currently down, and they have not be able to give an estimate on how long rectification works will take.

What happened @Maxis @MaxisListens ? Why I can't make calls ? Is it just me or is there anyone else's also facing this prob ?

— 🖤 (@ptrinrlhlda) May 18, 2018

@MaxisListens Hai. Tak boleh buat panggilan untuk Hotlink?

— Aman Firdaus 🇲🇾 (@amanfirdaus) May 18, 2018

Hi, we’re facing some system issues which might impact certain Hotlink customers in making/receiving calls, browsing, [1]

— Maxis (@MaxisListens) May 18, 2018

Update: Maxis has reached out to us and said that the issue has been resolved. However, the spokesperson was unable to provide any explanation as to what happened this afternoon. According to a notice on the official Hotlink page, the company has rectified the problem and monitoring the situation for any unforeseen issues.

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